Services

homecare franchise, Services

New Innovative Management Software for My Homecare Branches

This week we have commenced training with some of the Care Line Live Team. My Homecare is pleased to be working with our nominated home care software partner: CareLineLive – an award-winning cloud-based total care management system. We are rolling out the onboarding of CareLineLive into several of our franchises over the coming months.

Utilising CareLineLive within the My Homecare business will benefit all of our clients and their families.  Our carers will have all the information they need at their fingertips, through the CareLineLive Carer Companion App, to provide responsive care. Not only that, CareLineLive helps us to complete the circle of care as the family of loved ones can stay up to date about their relative’s care through the Family & Friends portal.

Harrow, Quality Audit, Services, Surrey

Quality Audits delivered via our management team – Harrow and Surrey

Quality Audits

This week we have been carrying out Quality Audits on both the My Homecare Harrow and My Homecare Surrey branches. Both of these branches are performing really well with their care hours increasing and their care teams growing,  we are expecting some good scores (Rating pending).

 

What is a Quality Audit?

““As part of the My Homecare franchise package our experts provide an internal audit and accreditation service to our franchise partners. Under our Star Quality Rating, individual branches get assessed by members of our experienced Head Office team. We undertake these assessments at a minimum every year. We measure the service on 40 performance indicators, which includes the quality of the care you provide, but also how your business is developing. Star Ratings are posted on your website and used to promote your service. The audit is usually completed in one day and is excellent preparation for potential CQC or commissioner inspections. The process is collaborative and design to support the My Homecare branches. Full feedback and suggestions are given following the audit.”

Services

What is a My Homecare Quality Audit? – Our Quality and Compliance Manager explains

What is a My Homecare Quality Audit?

Here our Quality and Compliance Manager Cameron Latimer provides an insight into what the Quality Audit involves and how it benefits our branches.

““As part of the My Homecare franchise package our experts provide an internal audit and accreditation service to our franchise partners. Under our Star Quality Rating, individual branches get assessed by members of our experienced Head Office team. We undertake these assessments at a minimum every year. We measure the service on 40 performance indicators, which includes the quality of the care you provide, but also how your business is developing. Star Ratings are posted on your website and used to promote your service. The audit is usually completed in one day and is excellent preparation for potential CQC or commissioner inspections. The process is collaborative and design to support the My Homecare branches. Full feedback and suggestions are given following the audit.”