Quality Audit

Achievements, Haringey, Quality Audit, Slough

“Exceptional” My Homecare branches – Quality Audit results

My Homecare Quality Audit results.

It was double success when conducting two Quality Audits in March. Both My Homecare Haringey and My Homecare Slough achieved full 5 star “Exceptional” ratings by the Homecare Management team.

The team at My Homecare Haringey displayed an exceptional standard of work across all areas, in particular, their high-quality person-centred care plans.

Our Compliance Manager was particularly impressed with My Homecare Slough‘s excellent practice around OpenPASS.

Well done to both, great work.

 

Quality Audit, Strood

Quality Audit success for My Homecare Strood

Quality Audit success.

My Homecare Strood have just been awarded a 4 STAR “High Standard” rating in their recent My Homecare Quality Audit. Cameron our Compliance Manager who performed the audit was particularly impressed with the teams Risk assessments. Cameron said “Jenny had covered all areas and considered all eventualities” Cameron also mentioned with how well Jenny communicated with her team, following through with regular meetings, monitoring staff, supervisory meetings with new team members etc whilst documenting all communication with her team.

Great work.

Harrow, Quality Audit, Services, Surrey

Quality Audits delivered via our management team – Harrow and Surrey

Quality Audits

This week we have been carrying out Quality Audits on both the My Homecare Harrow and My Homecare Surrey branches. Both of these branches are performing really well with their care hours increasing and their care teams growing,  we are expecting some good scores (Rating pending).

 

What is a Quality Audit?

““As part of the My Homecare franchise package our experts provide an internal audit and accreditation service to our franchise partners. Under our Star Quality Rating, individual branches get assessed by members of our experienced Head Office team. We undertake these assessments at a minimum every year. We measure the service on 40 performance indicators, which includes the quality of the care you provide, but also how your business is developing. Star Ratings are posted on your website and used to promote your service. The audit is usually completed in one day and is excellent preparation for potential CQC or commissioner inspections. The process is collaborative and design to support the My Homecare branches. Full feedback and suggestions are given following the audit.”