Monthly: March 2018

Services

What is a My Homecare Quality Audit? – Our Quality and Compliance Manager explains

What is a My Homecare Quality Audit?

Here our Quality and Compliance Manager Cameron Latimer provides an insight into what the Quality Audit involves and how it benefits our branches.

““As part of the My Homecare franchise package our experts provide an internal audit and accreditation service to our franchise partners. Under our Star Quality Rating, individual branches get assessed by members of our experienced Head Office team. We undertake these assessments at a minimum every year. We measure the service on 40 performance indicators, which includes the quality of the care you provide, but also how your business is developing. Star Ratings are posted on your website and used to promote your service. The audit is usually completed in one day and is excellent preparation for potential CQC or commissioner inspections. The process is collaborative and design to support the My Homecare branches. Full feedback and suggestions are given following the audit.”

 

News Posts

Catch up in the capital – My Homecare Southern Annual Meeting

Great catch-up in the capital

The My Homecare Franchise team would like to say a big Thank you to all of our registered managers, MD’s and Investors who attended our Southern Meeting in London last week, It was good to catch up with everyone and also a great opportunity for more of our branches to get acquainted. We hope you all enjoyed the day and night.

Thank you to Michael from Indeed, David from Delle Recruitment and Care and also Nathan from homecare.co.uk for coming along and sharing their knowledge with our branches, we are sure they found it very useful.
To view some pictures from the meeting check out My Homecare UK Franchise facebook page.

Yorkshire

Exceptional Quality Rating – My Homecare Yorkshire

My Homecare Yorkshire rated “Exceptional”

My Homecare Yorkshire are our latest branch to receive the Quality Audit treatment from our Quality and Compliance Manager Cameron. We are happy to say they passed with flying colours achieving the highest 5 start “Exceptional” rating.

You can read what Glyn Jepson Financial Director of My Homecare Yorkshire had to say about the audit and what it meant for him and the team.